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Evidence Guide: MSL916003 - Supervise laboratory operations in work or functional area

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSL916003 - Supervise laboratory operations in work or functional area

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor and direct work practices within functional area

  1. Ensure that personnel follow all relevant procedures, regulations and standards
  2. Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules
  3. Ensure that analytical results/data are checked, collated and distributed in accordance with workplace requirements
  4. Monitor testing and sampling procedures for quality control in accordance with workplace requirements
  5. Identify and resolve complex problems by using agreed problem-solving strategies and act to prevent their recurrence
Ensure that personnel follow all relevant procedures, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that analytical results/data are checked, collated and distributed in accordance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor testing and sampling procedures for quality control in accordance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve complex problems by using agreed problem-solving strategies and act to prevent their recurrence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage personnel within work area

  1. Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities
  2. Empower work groups/teams in dealing with technical and workflow problems and suggesting improvements
  3. Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage
  4. Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations
Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Empower work groups/teams in dealing with technical and workflow problems and suggesting improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish resource requirements, operating plans and budget

  1. Collect and analyse available resource information in consultation with appropriate personnel
  2. Prepare operational plans which make the best use of available resources, taking into account client needs and workplace plans
  3. Identify and analyse possible variances due to external/internal factors and prepare contingency plans
  4. Collect and analyse information to develop/revise an operating budget for the work/functional area
Collect and analyse available resource information in consultation with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare operational plans which make the best use of available resources, taking into account client needs and workplace plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse possible variances due to external/internal factors and prepare contingency plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and analyse information to develop/revise an operating budget for the work/functional area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procure resources to achieve operational plans

  1. Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability
  2. Select and purchase new materials and equipment in accordance with workplace procedures
  3. Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels
  4. Ensure that personnel are competent to perform required tasks and organise training if required
  5. Arrange for the recruitment and induction of personnel as appropriate
Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and purchase new materials and equipment in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that personnel are competent to perform required tasks and organise training if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for the recruitment and induction of personnel as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and optimise operational performance and resource usage

  1. Monitor the relationship between budget and actual performance to foresee problems
  2. Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance
  3. Negotiate with designated personnel and seek approval for variations to operational plans as required
  4. Assess utilisation of plant, equipment and consumables and compare with planned usage
  5. Rectify sub-optimal utilisation of plant, equipment and consumables
  6. Program and arrange for maintenance of plant and equipment in accordance with workplace maintenance schedules
  7. Maintain systems, procedures and records associated with resource usage in accordance with workplace requirements
Monitor the relationship between budget and actual performance to foresee problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate with designated personnel and seek approval for variations to operational plans as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess utilisation of plant, equipment and consumables and compare with planned usage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify sub-optimal utilisation of plant, equipment and consumables

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Program and arrange for maintenance of plant and equipment in accordance with workplace maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain systems, procedures and records associated with resource usage in accordance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor and direct work practices within functional area

1.1

Ensure that personnel follow all relevant procedures, regulations and standards

1.2

Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules

1.3

Ensure that analytical results/data are checked, collated and distributed in accordance with workplace requirements

1.4

Monitor testing and sampling procedures for quality control in accordance with workplace requirements

1.5

Identify and resolve complex problems by using agreed problem-solving strategies and act to prevent their recurrence

2

Manage personnel within work area

2.1

Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities

2.2

Empower work groups/teams in dealing with technical and workflow problems and suggesting improvements

2.3

Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage

2.4

Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations

3

Establish resource requirements, operating plans and budget

3.1

Collect and analyse available resource information in consultation with appropriate personnel

3.2

Prepare operational plans which make the best use of available resources, taking into account client needs and workplace plans

3.3

Identify and analyse possible variances due to external/internal factors and prepare contingency plans

3.4

Collect and analyse information to develop/revise an operating budget for the work/functional area

4

Procure resources to achieve operational plans

4.1

Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability

4.2

Select and purchase new materials and equipment in accordance with workplace procedures

4.3

Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels

4.4

Ensure that personnel are competent to perform required tasks and organise training if required

4.5

Arrange for the recruitment and induction of personnel as appropriate

5

Monitor and optimise operational performance and resource usage

5.1

Monitor the relationship between budget and actual performance to foresee problems

5.2

Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance

5.3

Negotiate with designated personnel and seek approval for variations to operational plans as required

5.4

Assess utilisation of plant, equipment and consumables and compare with planned usage

5.5

Rectify sub-optimal utilisation of plant, equipment and consumables

5.6

Program and arrange for maintenance of plant and equipment in accordance with workplace maintenance schedules

5.7

Maintain systems, procedures and records associated with resource usage in accordance with workplace requirements

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor and direct work practices within functional area

1.1

Ensure that personnel follow all relevant procedures, regulations and standards

1.2

Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules

1.3

Ensure that analytical results/data are checked, collated and distributed in accordance with workplace requirements

1.4

Monitor testing and sampling procedures for quality control in accordance with workplace requirements

1.5

Identify and resolve complex problems by using agreed problem-solving strategies and act to prevent their recurrence

2

Manage personnel within work area

2.1

Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities

2.2

Empower work groups/teams in dealing with technical and workflow problems and suggesting improvements

2.3

Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage

2.4

Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations

3

Establish resource requirements, operating plans and budget

3.1

Collect and analyse available resource information in consultation with appropriate personnel

3.2

Prepare operational plans which make the best use of available resources, taking into account client needs and workplace plans

3.3

Identify and analyse possible variances due to external/internal factors and prepare contingency plans

3.4

Collect and analyse information to develop/revise an operating budget for the work/functional area

4

Procure resources to achieve operational plans

4.1

Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability

4.2

Select and purchase new materials and equipment in accordance with workplace procedures

4.3

Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels

4.4

Ensure that personnel are competent to perform required tasks and organise training if required

4.5

Arrange for the recruitment and induction of personnel as appropriate

5

Monitor and optimise operational performance and resource usage

5.1

Monitor the relationship between budget and actual performance to foresee problems

5.2

Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance

5.3

Negotiate with designated personnel and seek approval for variations to operational plans as required

5.4

Assess utilisation of plant, equipment and consumables and compare with planned usage

5.5

Rectify sub-optimal utilisation of plant, equipment and consumables

5.6

Program and arrange for maintenance of plant and equipment in accordance with workplace maintenance schedules

5.7

Maintain systems, procedures and records associated with resource usage in accordance with workplace requirements

Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria, and include demonstration of:

supervising day-to-day laboratory operations of a work/functional area

ensuring that legislation, statutory and workplace requirements are met in work operations

collecting and analysing information to develop/revise operating plans and budget

achieving planned outcomes within agreed resource and budget parameters without compromising safety, quality and ethics

coordinating stocktakes, selecting and purchasing materials and equipment

programing and arranging for maintenance of plant and equipment

making decisions within limits of responsibility and authority

monitoring outputs, analysing processes and introducing ways to improve operations

solving a range of non-routine problems

motivating and mentoring personnel to improve performance.

Must provide evidence that demonstrates knowledge of:

laboratory services and/or products and customers in work/functional area

legislation, codes, standards and registration criteria relevant to the work area or function

business operational plans and key performance indicators (KPIs) for work/functional area

principles of budgeting, operational planning and efficient resource use

workplace industrial agreements and regulations dealing with hygiene, dress and behaviour of employees

standard operating procedures (SOPs) and the technical details of sampling, testing, equipment and instrumentation within the work area

problem-solving techniques and contingency planning

auditing procedures in work/functional area

team leadership, mentoring and coaching techniques

work health and safety (WHS) and environment requirements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Standards, codes, procedures and/or workplace requirements

Standards, codes, procedures and/or workplace requirements include the latest version of one or more of:

Australian and international standards and codes relevant to the laboratory’s operations and scope of testing

work health and safety (WHS) national standards and codes of practice

registration/licensing and/or National Association of Testing Authorities (NATA) accreditation requirements

workplace documents and/or plans covering management of laboratory services, quality, environment, personnel, budgets and maintenance

Equipment and systems

Equipment and systems include, but are not limited to:

computer equipment, information management systems and financial accounting systems

Problem solving

Problem solving includes:

troubleshooting and fault-finding

risk analysis, root cause analysis and/or aspect/impact analysis

non-routine operational, technical, administrative and/or personnel-related problems

Supervisory responsibilities

Supervisory responsibilities within functional area include:

work practices, personnel, operational plans and performance

WHS and environmental management requirements

WHS and environmental management requirements include:

· complying with WHS and environmental management requirements at all times, which may be imposed through state/territory or federal legislation. These requirements must not be compromised at any time

· applying standard precautions relating to the potentially hazardous nature of samples

accessing and applying current industry understanding of infection control issued by the National Health and Medical Research Council (NHMRC) and State and Territory Departments of Health, where relevant